The tape is designed for permanent use. Removal requires solvents and/or abrasive materials. If you intend to remove the installation you should use temporary tape, which is the double-sided tape typically supplied by hardware and stationery stores. The tape we supply is designed for permanent installation and is difficult to remove. We supply temporary tape [...]
We assume that the person applying the product has basic household skills. For example, people who are competent in simple hobbies such as basic sewing or fixing simple things around the house should have no difficulty in applying the materials. Basic carpentry skills are required for some window types (e.g., sliding aluminium windows). Installation instructions [...]
Ideally you should place the membrane on the INSIDE frame of the existing window, however in a protected position (e.g. under the eave and perhaps behind an insect screen) it will perform almost as well as on the inside.
We sell by mail order so we do not have showrooms. This ensures the price of our product is as low as possible. We have many photographs of our product on our website, showing windows with the intelligent insulation system already installed, and photographs of the simple installation steps being followed. If you would like [...]
This can occur but is preventable. To avoid condensation in the sealed air gap we recommend applying the membrane system when the air humidity is low. You should also check that there is no moisture trapped between the glass and the frame, that windows fit properly into the frames, that timber is well seasoned, and [...]
The ClearComfort system is highly effective in reducing heat transmission but does not provide sound insulation.
ClearComfort is covered by normal guarantees, that is, that the product will do what we say it will do. Our products have served our customers well for more than two decades in Australia, and are guaranteed against deterioration. However because the installation is done by the customer, we cannot guarantee workmanship.
We are not able to visit your home to offer assistance. However, installation instructions are provided with the kit and are found on our web site. Unless you are dealing with specific types of window, such as sliding aluminium windows, it is a remarkably simple operation. If you have a problem, we can offer telephone [...]
It looks like it is very thin – how easily is it damaged? What happens when you bump it? What about children poking it?
Yes, the membrane is very thin (25 microns) but very tough and tear-resistant. It will bounce back if poked, pushed, bashed - even if you break the glass behind it. However, it can be damaged by slashing with a very sharp object such as a razor blade, and will melt if a naked flame is [...]